Frequently Asked Questions
Everything you need to know about shipping medicines globally.
Delivery
How long does delivery take?
Typically, it takes 3 to 7 business days depending on the destination country.
How long does delivery take?
Typically, it takes 3 to 7 business days depending on the destination country.
Documentation
What documents are required for customs clearance?
Generally, you need a valid doctor's prescription, original pharmacy bills, sender's KYC (like Aadhar or Passport), and receiver's details. Our team will assist you in preparing the exact documentation required for the specific destination country.
Do I need a prescription to send medicines?
Yes, a valid doctor's prescription is mandatory for shipping any prescription medicines internationally. The prescription should clearly mention the patient's name, doctor's details, and the prescribed medicines.
Is a prescription mandatory?
Yes, a valid doctor's prescription is required for international medicine shipping.
Is a prescription mandatory?
Yes, a valid doctor's prescription is required for international medicine shipping.
General
Can I send liquid medicines?
Yes, liquid medicines can be sent, provided they are securely packed in leak-proof containers. Some countries may have specific restrictions on the volume of liquids, which our team will advise you on.
Can I track my medicine shipment?
Yes, once your parcel is dispatched, we provide a tracking number. You can use this number on our website or our courier partner's website to track your shipment in real-time.
What types of medicines can I send internationally?
You can send allopathic, ayurvedic, homeopathic, and Unani medicines. However, they must be accompanied by a valid doctor's prescription and original purchase bills. We cannot ship narcotics, psychotropic substances, or banned drugs.
Pricing
Is insurance provided for the shipment?
Basic liability coverage is included. For high-value medicines, we recommend purchasing additional transit insurance. Please discuss this with our team during booking.
Are there any hidden charges?
No, we believe in transparent pricing. The quote we provide includes shipping charges. However, please note that any customs duties or taxes levied by the destination country's government are the responsibility of the receiver.
Shipping
Do you provide packaging materials?
Yes, we provide specialized medical-grade packaging materials, including bubble wrap, leak-proof containers, and insulated boxes for temperature-sensitive medicines, to ensure safe transit.
What is the maximum weight I can send?
There is no strict maximum weight limit, but shipping costs increase with weight. For personal use, it's recommended to send a reasonable quantity (e.g., 3-6 months supply) to avoid customs issues.
What happens if my parcel is held at customs?
While we ensure all documentation is perfect before shipping, customs authorities have the final say. If a parcel is held, we will work with our local partners and you to provide any additional information requested by customs to facilitate clearance.
How are temperature-sensitive medicines shipped?
We use specialized cold chain packaging, including insulated boxes and gel packs or dry ice, to maintain the required temperature (e.g., 2°C to 8°C) throughout the transit for temperature-sensitive medications like insulin or certain vaccines.
How long does it take to deliver medicines internationally?
Delivery times vary depending on the destination country. Typically, express deliveries take 3-5 business days, while standard deliveries may take 7-10 business days. Customs clearance in the destination country can sometimes add to this timeframe.
Can I send liquid medicines?
Yes, we specialize in shipping liquid medications with leak-proof packing.
Can I send liquid medicines?
Yes, we specialize in shipping liquid medications with leak-proof packing.